FAQ
FAQ - Not My Monkey Online Store
What kind of pet food do you sell?
We offer high-quality dry food for dogs and cats that’s sourced from a trusted South African distributor of premium nutrition. Their formulas support different life stages - including puppy/kitten, adult, and senior diets - with balanced nutrients for everyday health and wellbeing.
Is the pet food halal certified?
Yes! The pet food we stock is from the halaal-certified range, offering peace of mind for owners who prefer products aligned with halal standards.
What sizes and life stages are available?
We carry formulas tailored for:
- Puppies & kittens
- Adult dogs & cats
- Senior cats
These diets are formulated to match the nutritional needs of each life stage.
How do I choose the right food for my pet?
Choose based on your pet’s age, weight, and activity level. Young pets generally need growth-focused nutrition, while adult and senior pets may need diets that support maintenance and ageing bodies. If you’re unsure, ask your vet for personalised advice.
What if my pet has special dietary needs?
For pets with allergies, sensitivities, or health conditions, it’s best to consult your veterinarian and look for specific formulas designed for those needs. While our core range meets general nutritional requirements, specialised diets should be recommended by a vet.
How should I transition my pet to a new food?
To avoid tummy upset, gradually introduce the new food over 7-10 days, mixing increasing amounts of the new food with decreasing amounts of the old. Monitor how your pet responds as you go.
Do you deliver across South Africa?
Yes, we deliver all over South Africa. Delivery costs and times will depend on your location at checkout, and tracking updates are shared where available.
Are the pet food ingredients safe and high quality?
Absolutely. These products follow strict quality and safety benchmarks to ensure nutrient-rich, responsibly sourced food for pets of all ages.
What else can I buy from Not My Monkey?
Alongside dog and cat food, we also stock trusted home cleaning supplies to help you keep your space fresh and pet-friendly.
How can I contact you if I still have questions?
You can reach our customer support team via the contact form on site, email, or phone at checkout. We’re happy to help with product questions, order details, or recommendations.
